Privacy Policy
Your privacy matters to every member of our team here at Brango Casino. We have developed clear practices for collecting, using, and protecting the information you share while enjoying our gaming platform so that you can play with confidence knowing how your details are handled.
Information We Collect
When you register an account or use our services, we collect the personal information necessary to provide a secure and personalised experience. This typically includes your full name, date of birth, residential address, email address, telephone number, and username. To comply with licensing and anti-money laundering requirements, we may also ask for government-issued identification documents, proof of address, and payment-related details.
In addition to information you provide directly, our systems automatically collect certain technical data. This includes your IP address, browser type and version, device operating system, pages visited, time spent on the site, and referral sources. We use this data to improve site performance, analyse trends, and maintain platform security.
How We Use Your Information
We use the information we collect to create and manage your player account, process deposits and withdrawals, and deliver the games and services you request. It also helps us verify your identity, prevent fraudulent activity, and meet our legal and regulatory obligations.
From time to time we may use your contact details to send important account notifications, customer service messages, or promotional offers that we believe may interest you. You can adjust your communication preferences at any time through your account settings or by contacting our support team.
Sharing and Disclosure of Information
We do not sell or rent your personal information to third parties for marketing purposes. We may share data with trusted service providers who assist in operating our platform, such as payment processors, identity verification agencies, customer support partners, and IT security providers. All such partners are bound by strict contractual obligations to keep your information confidential and to use it only for the purposes we specify.
Information may also be disclosed when required by law, court order, or regulatory authority, or to protect the rights, property, or safety of Brango Casino, our players, or the public. In the event of a business transfer or merger, your information may be passed to the new operator under the same privacy standards outlined here.
Cookies and Tracking Technologies
Our website and games use cookies and similar tracking technologies to enable certain functions, remember your preferences, and analyse how our site is used. These tools help us understand which features are most popular and how we can improve the overall player experience.
You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of the site or affect the performance of our games.
Data Security
We take the protection of your information seriously and employ industry-standard security measures, including encryption, secure servers, firewalls, and access controls. All sensitive data transmitted between your device and our systems is protected using SSL encryption technology.
While we strive to use commercially acceptable means to protect your personal information, no method of electronic storage or transmission over the internet is completely secure. We continuously review and update our security practices to address new threats and maintain the highest possible level of protection.
Your Rights and Choices
You have the right to access the personal information we hold about you, request corrections to inaccurate data, and ask for deletion of your information where appropriate. You may also withdraw consent for certain processing activities, such as marketing communications, by adjusting your account preferences or contacting us directly.
To exercise these rights or to ask any questions about how we handle your information, please reach out to our customer support team. We will respond to your request in accordance with applicable laws and our internal procedures.
Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our services, legal requirements, or industry practices. When we make material changes, we will post the updated version on this page and revise the effective date. We encourage you to review the Privacy Policy periodically to stay informed about how we protect your information.
Continued use of our website and services after any changes have been posted constitutes your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our support team through the live chat feature on our website or by sending an email to our designated privacy address. We aim to address all inquiries promptly and transparently.